November 2, 2009
I spend too much time pointing out the stupidity of the TSA and its parent the DHS. There is a lot to write about this far from needed or successful cabinet agency.
However, down at the people level, once in a while a light shines through the otherwise murky mist.
Returning from a trip to Salt lake on Monday, I arrived at Reagan National in DC and started to exit the Delta Terminal when I saw a uniformed TSA agent helping a soldier in fatigues. Not unusual, since there are a lot of soldiers in uniform going through the airports these days. However, it quickly became obvious that this soldier walked with a limp, and carried a cane. Also not unusual. Then I saw the dark glasses, and heard some of the conversation going on between the agent and the soldier--who was obviously vision-impaired. The agent was helping the soldier get through the screening area--explaining each of the steps, and helping him with his backpack and other things he carried.
I remembered back to my first trip home during the Vietnam-era and the total lack of any kind of help then. You were more likely to be spit on than assisted by anybody. But things have changed, and for the better.
I wish I had gone over to get the agent's name so that I could tell everybody about a real hero of an otherwise onerous process---one that is probably necessary but not normally well done by TSA. I know the soldier thanked him, but I wanted to do as well.
THANKS FOR A JOB WELL DONE.